Refund Policy

1. Our Policy

At OraXium Tarot, we deliver high-quality tarot readings instantly. Once a reading is provided and delivered to you, we do not offer refunds based on interpretation, satisfaction, or personal preference.

2. When Refunds Are Available

Refunds are only provided in the following circumstances:

Eligibility Requirements:

• You must report the technical issue within 48 hours of purchase
• Provide your order number and describe the issue
• Our technical team will verify the malfunction in our system logs
• If verified, you'll receive either a full refund or replacement reading (your choice)

3. Non-Refundable Situations

• Interpretation Disagreement: You don't like or agree with the reading's message
• Personal Preference: The reading style or tone wasn't what you expected
• Buyer's Remorse: You changed your mind after receiving the reading
• Reading Accuracy: You feel the reading is inaccurate (readings are for entertainment/guidance)
• Completed Delivery: You successfully received the full reading as purchased
• Promotional Purchases: Discounted or promotional readings
• After 48 Hours: Any request made more than 48 hours after purchase

4. Subscription Services

Cancellation Policy:

For subscription services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial periods - you retain access until the end of your paid period
• No pro-rated refunds for early cancellation
• Unused readings or credits do not carry forward after cancellation

Technical Issues with Subscriptions:

If a technical malfunction prevents you from accessing subscription benefits, we will:

• Investigate and resolve the issue promptly
• Extend your subscription by the affected time period, or
• Issue a refund for the affected billing period if the issue cannot be resolved

5. Technical Issues - What Qualifies

We will verify technical malfunctions through our system logs. Qualifying issues include:

6. How to Report Technical Issues

If you experience a technical malfunction:

1. Contact us immediately at support@oraxium.com
2. Include your order/transaction number
3. Describe the issue in detail (what happened, when, what you expected)
4. If possible, include screenshots showing the error
5. Our team will investigate within 24 hours

We will check our server logs, database records, and payment processing logs to verify the issue. If confirmed as a technical malfunction on our end, we'll offer:

• Option 1: Full refund to your original payment method (processed within 5-7 business days)
• Option 2: Immediate replacement reading at no charge

7. How to Request a Refund

To request a refund for a verified technical malfunction:

1. Email our support team at support@oraxium.com or refunds@oraxium.com
2. Subject line: "Technical Issue - Refund Request - [Your Order Number]"
3. Include your order number and email address used for purchase
4. Provide detailed description of the technical issue
5. Attach screenshots if available
6. Allow 24-48 hours for our technical team to investigate

Once verified, approved refunds will be processed within 3-5 business days and credited to your original payment method within 7-10 business days.

8. Our Guarantee

9. Chargebacks

Initiating a chargeback for a successfully delivered reading may result in:

• Immediate account suspension pending investigation
• Loss of access to all purchased content
• Permanent ban if chargeback is deemed fraudulent
• We will provide evidence of successful delivery to payment processors

Note: If you have a legitimate technical issue, we will resolve it. Chargebacks should be a last resort, not a first step.

10. Promotional Credits and Bonuses

Promotional credits, bonus readings, and free content are non-refundable and hold no cash value. These benefits are forfeited upon account closure.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.

11. Contact Us

For refund requests or questions about this policy: